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Day 1:
November 3, 2003 HOW
THE AGE OF TRANSPARENCY WILL REVOLUTIONIZE BUSINESS SHARING
THE VISION OF THE ORGANIZATION OF THE FUTURE THE 22ND-CENTURY CORPORATION — CAN WE BUILD IT? 10:40 am-12 pm Panel discussion sponsored by EDGE Magazine This esteemed leaders panel will address the key issues and concerns that exist in today’s business world and how to create and sustain a lasting organization, one that will, in fact, live and grow well beyond the next century. What does it take? How does the technology management role contribute to the critical leadership issues for the future? It will be hosted and led by Michael McInerney, who will stimulate a frank and open dialogue between the participants in a talk-show format. Much of the content is drawn from “The Future of Organizations,” a research initiative conducted in mid-2003, which brought together more than 100 key thinkers and business leaders to discuss and debate this very question. Moderator Michael McInerney, Founder and Partner, Crossford Consulting Group Panel Paul Frederick, Executive Vice President, Human Resources and Business Transformation, TLC Vision Corporation Dr. Cindy M. Gordon, Chief Executive Officer and Founder, Helix Commerce International Inc. Jon Husband, Founder, Wirearchy Dr. Gareth Morgan, Chairman NewMindsets Inc., and Distinguished Research Professor, Schulich School of Business, York University John J. Rankin, Chief Operating Officer, Ontario Division, Canadian National Institute for the Blind (CNIB) MODERATED THEME LUNCH 12 pm-2 pm The themed lunch is a focal point for developing issues and identifying the challenges that are relevant to the IT industry. Four key issues will be explored: Leadership; Collaboration Conundrums; Integrating the Enterprise; and Mobilizing the Machine. These themes will form the basis for issues to be pursued and dealt with during the next day’s program. Each table will have an assigned moderator with the following specific deliverables: • Define the issues that relate to the theme. • Connect the issues to an overall theme of THE CIO SUMMIT® 2003. • Discuss and debate issues and opportunities that relate to the assigned theme. • Develop a priority list of three or four key actions. • Record outcomes for Day 2 work group session. Note: The themes will be organized under overall categories or groups, with one to four issues to be discussed in each category and aggregated for one of the next day’s workshops. BUSINESS-OUTCOME-BASED SOURCING: THE NEXT GENERATION OF IT OUTSOURCING 2 pm-2:50 pm Doron J. Cohen, Former Senior Vice President and Chief Information Officer, Canada Life Assurance Sponsored by IBM Canada Ltd. Increased financial pressures, disappointing results from IT investments and heightened expectations to do more with less are driving business leaders and CIOs to seek alliances. A variety of arrangements for outsourcing infrastructure facilities and support services have been employed over the years. Too often, however, one of the parties finds that the arrangement does not yield anticipated business outcomes. Either the vendors or the customers suffer financial losses or face uncontrolled escalation of costs. Based on targeted business outcomes rather than on technology resource consumption, business-outcome-based sourcing eliminates the inherent conflicts that plague traditional outsourcing arrangements and creates a win/win relationship. STREAMLINING
NEW CLIENT APPROVAL PROCESS = IBM ON DEMAND: REINVENTING THE ENTERPRISE 3:10 pm-4 pm Ed Kilroy, President, IBM Canada Ltd. IBM is building on its past e-business transformation success to become an on-demand enterprise — one that operates at the speed of the market’s and its customers’ demands. It is not only building a more efficient organization, it is becoming a qualitatively different kind of enterprise. And it is helping its customers do the same. As the President of IBM Canada Ltd., Ed Kilroy will share his insights into the challenges he faces as he leads his organization into the next generation computing era of e-business on demand. He will talk about what worked and what didn’t. He will share the efforts that are under way to define IBM’s vision of the future, develop its business strategy and effectively support those efforts in a difficult economic environment.
RECEPTION HOSTED BY E-FINITY GROUP INC. 5 pm-6:30 pm Plan to be a part of a draw to win the use of an exciting sports car for a weekend, provided by Autoforum Automobiles of Distinction, one of Toronto's most respected upmarket vehicle dealers. The car rental will be awarded to one of the event attendees present in the room during the reception. Day 2:
November 4, 2003
CONNECTING
FOR SUCCESS WIRELESS
WISDOM: WHERE DOES MOBILITY REALLY TAKE US? THEME TABLE WORK GROUPS 10:30 am-12 pm Conference delegates will be divided equally among the four theme tables. Theme 1: Leadership Issues — Knowledge Management and the Rapidly Changing Workforce Although they are frequently neglected, the issues to be faced from the impact of an aging and changing workforce are now a top priority. Locating and creating an effective knowledge management infrastructure and integrating organizational, operational and people processes are key techniques in getting the best value for your investments. Where are the answers? What must you do? Theme 2: Collaboration Conundrums: Making Relationships Work Whether you are looking at outsourcing, in-sourcing or rebuilding a critical process, you can’t do it alone. Almost always, it requires building a team with ideas and resources from many sources. The challenge in developing successful solutions hinges on working well with others. How can you best identify and manage the right resources to get the job done? Theme 3: Integrating the Enterprise: Losing the Loose Ends There is no question that many IT initiatives still have far too many loose ends. Not only is one of the biggest problems the “disconnected” organization, but linking legacy infrastructure with new and often unstable environments continues to be an elusive goal. How can you get the best value from your IT dollar? What are the keys to success? Where should you focus your efforts? Theme 4: Mobilizing the Machine: Untethering the Organization Mobility in its many forms continues to raise questions. It is not just the technology that is of issue, but also how behaviours, privacy, accessibility and cost issues are affected. Where is this going? What are the critical success factors? TIM HORTONS AND TECHNOLOGY: A DOUBLE-DOUBLE SUCCESS STORY 1 pm-1:50 pm Debra Stafford, Vice President and Chief Information Officer, Information Technology, TDL Group Ltd. (Tim Hortons) Canada’s Tim Hortons is a food service firm with a mission. To be successful in this highly competitive and challenging industry takes commitment, leadership, business savvy and a well-integrated technology platform. Debra Stafford and her team have met this challenge by providing a fully operational portal that supports the organization and its many franchisees across North America. They have built their foundation for future success by demonstrating that partnerships, integration and a sense of humour are critical factors for success. How have they added value through the IT equation? What were the pitfalls and concerns along the way? Where do they go from here? WORK GROUP OUTCOMES AND OUTLOOKS 2:10 pm-3:30 pm Moderated by THE CIO SUMMIT® 2003 Co-chairs Craigg Ballance, Partner, E-Finity Group Inc. Keith I. Powell, Founder, Keith Powell Consulting, and Partner, XPV Capital Corporation Work group Chairs will synthesize the results of the work over the past two days and develop a set of key action statements and solution approaches that can be applied by the entire community. What do we now know that we didn’t before? What are the key issues that are critical for success? What are the logical action steps we should take and the directions in which we should go? These outcomes will leverage and share all the results from the community and, through a brief synopsis, enable everyone to develop a better plan for success. THE WAY FORWARD — FINDING THE RIGHT PATH 3:30 pm-4:30 pm Dr. Peter G. W. Keen, Founder, Keen Innovations Taking action from insight can often lead to unseen pitfalls — especially when we have been diligent in developing our plans. We need to temper our next steps with the context of the bigger picture — or face being blindsided. Peter Keen, renowned author, strategist and advisor on business and IT convergence, will highlight when to lead, when to manage and when to get out of the way. Keen’s insights, drawn from decades of intensive research and experience, will pull together and focus the results of the work groups, providing a closing talk on “getting the right things right” and leaving us all with a meaningful and relevant experience for the entire event. SUMMATION AND SYNTHESIS 4:30 pm-4:45 pm Barry Clavir, Executive Producer, THE CIO SUMMIT® THE CIO SUMMIT® 2003 Co-chairs Craigg Ballance, Partner, E-Finity Group Inc. Keith I. Powell, Founder, Keith Powell Consulting, and Partner, XPV Capital Corporation |
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