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Day
1: Monday, June 2, 2003
OPENING
ADDRESS
8:30 am-9:20 am
John Engler, Former Governor of Michigan;
President, State and Local Government, and Vice President, Government
Solutions for North America, EDS Corporation
LEADERSHIP MEANS COMMITMENT
As Michigan’s 46th governor, John Engler created the Department
of Information Technology. The cabinet-level office led state agencies
in the coordinated development of new online government services and the
state’s award-winning government Web site. Through executive order,
Engler established the e-Michigan Office as the centralized, empowered
agency to lead all state agencies in e-government initiatives and policy
development. The state’s Web portal, Michigan.gov, became the foremost
e-government activity. Michigan’s data-centre consolidation program
affected 16 state departments and reflects two major hardware consolidations.
Find out how Engler’s leadership formed the basis for successful
technology results.
PLENARY
SESSION
9:20 am-10:10 am
Dr. Robert (Bob) S. Bauer, Vice President and Chief Technology
Officer, Xerox Global Services
MANAGING BUSINESS PROCESS COMPLEXITY
It is not getting any easier to corral complexity in most organizations.
The crux of the bottleneck occurs when navigating the transitions between
the worlds of data and of documents. The central IT challenge is to make
the knowledge worker a central part of a dynamic business process that
requires human judgment in decision making and due diligence, which is
not typical of computational systems. Clearly, IT components are only
part of the challenge for the technology leadership; organizational, operational
and people processes are also a large part of the discipline. While it
takes intelligence, money and patience to develop meaningful and successful
approaches to managing complexity, it also takes leadership and commitment.
Bob Bauer will share his insight and lessons learned for the benefit of
all in the following areas:
- Paper-digital
equivalence.
- Managing the social-technical
duality of systems.
- Infusing and leveraging
XML.
- Enabling adaptability
of processes.
- Providing security
for document content.
PANEL
DISCUSSION
Sponsored by EDGE Magazine
10:30 am-11:45 am
Moderator
Mark Ripplinger, President and Founder, Mark Ripplinger
Consulting Services
Panel
Nick Curry, Vice President, Business Transformation
and Information Technology, MTS Communications, Inc.
Duncan Kent, Vice President and Chief Information
Officer, Enbridge Inc.
Robin Lynas, Chief Information Officer, Mark’s
Work Wearhouse Ltd.
Art Smith, Vice President, Information Systems,
TransCanada PipeLines Limited (TCPL)
Robb Stoddard, Chief Information Officer, Government
of Alberta
THE HEART OF THE MATTER
The role of a CIO has evolved from technology management into one with
multifaceted leadership requirements – as business-driven as the
CEO but also a techno-savvy IT leader. What are the things that are keeping
us up at night and how are we putting them to bed? Is it costs? Is it
business relevance? Is it integration? Is it partnerships? Or is it “out
of control’ in your organization? Our informed panel will share
their experiences and views on what are the important issues and directions
that need to be considered.
LUNCH
AND THEME TABLES
11:45 am-2 pm
The Theme Tables will be organized under four overall themes: Collaboration
in Delivery, Creating a Safe and Reliable Infastructure for Business Continuity,
Integrating the Enterprise and Leadership Issues – Knowledge Management
and the Rapidly Changing Workforce (detailed descriptions of each theme
can be found on Day 2 at 10:30 am). Each Theme Table
will be assigned a relevant facilitator with specific output deliverables.
Each table will have the following goals:
- Define the issues
that relate to the table’s theme.
- Connect the issues
to an overall theme of THE CIO SUMMIT® West.
- Discuss and debate
the pros, cons, concerns, issues and opportunities that relate to these
issues and the assigned theme.
- Develop a priority
list of three or four key actions and/or recommendations.
- Record outcomes
and issues on a preformatted document for application during the Day
2 work group session.
SPONSOR PRESENTATIONS
2 pm-2:50 pm
EDS Canada Inc.
Keith Morrow, Vice
President, Information Systems, 7-Eleven, Inc.
CUSTOMER CONVENIENCE DRIVES IT STRATEGIES
7-Eleven, Inc., founded in 1927 in Dallas, Texas, is the world’s largest
operator, franchisor and licensor of convenience stores, with more than
21,000 units worldwide, including 5,700 in the United States and Canada
serving six million customers a day. 7-Eleven is in an aggressive ramp-up
with the use of technology in the enterprise. The enterprise architecture
must support a faster time-to-market and quicker response to the business
changes with continued focus on customer convenience. Keith Morrow will
speak to 7-Eleven’s experiences in meeting these business challenges
through the effective use of technology and IT partners.
Xerox Canada ltd.
Mel Thompson, Vice President
and General Manager, Xerox Global Services, Canada
AUTOMATING MRO PROCESSES = BIG SAVINGS
This session
will focus on the case example of how Manitoba Hydro dealt with massive
amounts of complex information that had been captured and stored on paper.
As well as saving just over $2 million annually (paying back the initial
investment within two years), by automating their maintenance, repair and
operations (MRO) processes, Manitoba Hydro has also improved customer service
and at the same time increased employee safety. This was accomplished by
developing online access to a secure central storage facility that not only
enhanced accuracy of and accessibility to correct and current versions of
documentation, but also improved knowledge access to one million engineering
drawings spanning nearly half a million kilometres of territory.
PLENARY SESSION
3:10 pm-4 pm
Keith V. Collins, Senior Vice President
and Chief Technology Officer, SAS Institute Inc.
MADE TO MEASURE: THE KEY TO DETERMINING TRUE IT VALUE
In the battle for budget dollars, the savvy CIO knows that quantifiable
business benefits are the winning numbers. Peers in the boardroom want a
complete picture of return on value for critical information assets, whether
they keep the lights on, grow the business or transform it. Efficiency is
the new performance yardstick, and today’s technology vendors offer
a range of solutions that help inventory, measure and manage the IT portfolio.
What are the advantages of total portfolio management and how do you pick
the right approach?
CLOSING
ADDRESS
4 pm-4:50 pm
Duncan Card, Partner and Co-Chair, Information
Technology,
E-commerce and Communications Group, Ogilvy Renault
ESTABLISHING SUCCESSFUL COLLABORATION
Information technology projects increasingly require the intimate
collaboration of vendors and customers over the entire life of those transactions.
Duncan Card will address the ways in which IT projects can be structured
and the day-to-day relationship procedures and systems that both parties
should implement to maximize the value potential of that transaction.
From both a risk management perspective and with a proactive interest
in maximizing project success, Card will describe the most important ways
to increase the ability of vendors to deliver solution value.
RECEPTION
SPONSORED BY TECSKOR
5 pm-6:30 pm
Day
2: Tuesday, June 3, 2003
(Program subject to change)
OPENING
ADDRESS
8:30 am-9:20 am
H. William (Bill) Howard, Senior Vice President and Chief Information
Officer, Sun Microsystems, Inc.
BREAKING DOWN BARRIERS – BUILDING THE LINKED ORGANIZATION
An organization’s information infrastructure can only go so far
on pure technology. It is really the planning, processes and people that
take it to the next level and start to get a real payoff. Bill Howard,
an IT veteran with a wealth of experience and insight into building a
better enterprise, will look at the key issues in building a successful
IT infrastructure, the challenges in linking critical information resources
across an entire organization and where the next great opportunities and
challenges are.
PLENARY
SESSION
9:20 am-10:10 am
Dr. Thomas P. Keenan, Dean, Faculty of Continuing Education, University
of Calgary
KEEPING UP WITH THE DARK SIDE OF TECHNOLOGY
It is a scary world out there, and it is going to get worse as new technologies
open previously unknown vulnerabilities. Are you exposed? Have you been
trying to find your way through the jargon and the jive of information
security? Tom Keenan has been keeping his eye on the evolution of technology
security for years and is now producing a sequel to his award-winning
1984 CBC Ideas program, “Crimes of the Future.” He
will reveal what is coming down the line, from electrocardiogram-based
user identification to DNA code-breaking computers. More importantly,
he will tell us about some ways to stay ahead of the bad guys.
THEME
TABLE WORK GROUPS
10:30 am-12:30 pm
The Theme Tables from Day 1 meet to develop a work plan, which will be
compiled and reported to the conference at 2 pm.
Theme 1: Collaboration in Delivery
Whether you are looking at outsourcing all or part of a function or building
a team from within, the challenge in developing successful solutions hinges
on working well with others. How can you best identify and manage the
right resources to get the job done?
Theme 2: Creating a Safe and reliable
Infrastructure
for Business Continuity
It doesn’t matter if you are protecting customer privacy or developing
a safe, secure and reliable infrastructure, the challenges often seem
insurmountable. But many organizations have been able to achieve a balance
in managing these factors. What are the key techniques? Who are the industry
leaders and why?
Theme 3: Integrating the
Enterprise
There is
no question that many IT initiatives still have far too many loose ends.
Not only is one of the biggest problems the “disconnected”
organization, but linking legacy infrastructure with a new and often unstable
environment continues to be an elusive goal. How can you get the best
value from your IT dollar? What are the keys to success? Where should
you focus your efforts?
Theme 4: Leadership Issues – Knowledge Management
and the Rapidly Changing Workforce
Although they are frequently neglected,
the issues to be faced from the impact of an aging and changing workforce
are now a top priority. Locating and creating an effective knowledge management
infrastructure and integrating organizational, operational and people
processes are key techniques in getting the best value for your investments.
Where are the answers? What must you do?
PLENARY
SESSION
2 pm-3pm
Moderated by THE CIO SUMMIT® West Co-chairs
Craigg Ballance, Partner, E-Finity Group Inc.
Kevin W. Brown, Vice President and Chief Information
Officer, EPCOR Utilities Inc.
WORK GROUP FINDINGS – OUTCOMES AND OUTLOOKS
This session will synthesize the results of the work over the past two days
and develop a set of key action statements and solution approaches that
can be applied by the entire community. These outcomes will leverage and
share all the results from the community and, through brief synopses, enable
everyone to develop a better plan for success. What do we now know that
we didn’t before? What are the key issues that are critical for success?
What are the logical action steps that we should take and directions in
which we should go?
CLOSING
ADDRESS
3:20 pm-4:30 pm
Dr. Peter G. W. Keen, Founder, Keen Innovations
MAKING COMPLEXITY LESS COMPLICATED
Taking action from insight can often lead to unseen pitfalls, especially
when we have been diligent in developing our plans. We need to temper our
action with the context of the bigger picture or face being blindsided.
Peter Keen, renowned author, advisor on business and IT convergence and
strategist, will highlight when to lead, when to manage and when to get
out of the way. Keen’s insights, drawn from decades of intensive research
and experience, will pull together and focus the results of the work groups,
providing a closing talk on “getting the right things right”
and leaving us all with a meaningful and relevant experience for the entire
event.
SUMMATION
AND SYNTHESIS
4:30 pm-4:45 pm
Barry Clavir, Executive Producer, THE CIO
SUMMIT®
THE CIO SUMMIT® WEST CO-CHAIRS
Craigg Ballance, Partner, E-Finity Group
Inc.
Kevin W. Brown, Vice President and Chief
Information Officer, EPCOR Utilities Inc. |
